5 Knowledge-Management Mistakes That Can Throw Your Team for a Loop

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If you want to help your employees and colleagues communicate effectively, take a look at how your shared information is stored.


4 min read

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In times of deep uncertainty for the business world such as these, knowledge management takes on a new kind of importance. As offices close, open and close again, companies need a centralized location to store their content and information effectively. Carefully designed systems of knowledge management are more necessary than ever, and yet most businesses still have yet to establish one.

Without a knowledge-management system

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3 Ways to Manage a Team and Talent from Afar

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Remote work hasn’t just changed our day-to-day. It’s changed the way we grow. Here’s how to build a strong team at a distance.

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4 min read

This story appears in the
July 2020

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When the pandemic began, working from home seemed like a temporary solution. Now it’s a permanent fixture, as companies like Facebook and Twitter let many employees stay remote forever, and the research firm Global Workplace Analytics predicts up to 30 million U.S. employees will

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Become a Stronger Leader With These Proven Tactics

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Leadership-development tips and strategies from your ‘Franchise Bible’ coach.

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5 min read

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This is the last week for the 90-day Fight for Your Franchise Challenge. Many thanks to all of you who have joined the fight and supported the efforts of countless franchisors and franchisees around the world. Congratulations for all of the dedicated hard work. I have witnessed amazing stories of innovation and perseverance over the last few months from the franchisors and franchise

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How Entrepreneurs Can Address Unconscious Bias

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6 min read

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Unconscious bias (also known as implicit bias) refers to unconscious forms of discrimination and stereotyping based on race, gender, sexuality, ethnicity, ability, age and so on. It differs from cognitive bias, which is a predictable pattern of mental errors that result in us misperceiving reality and, as a result, deviating away from the most likely way of reaching our goals.

In other words, from the perspective of what is best for us as individuals, falling for a cognitive bias always harms us by lowering our probability

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