Consumers and financial service providers often play leapfrog, taking turns making the next jump into the future.
Decades ago, risk and regulatory innovations enabled banks to issue cards more broadly, leading consumers to adopt electronic payments. Consumer commerce then shifted online, leading to issuers changing products, services and experiences.
Over the past year, both traditional and upstart financial service providers have streamlined and digitised to enable remote workforces and customer experiences.
Consumers and society overcame challenges not seen in over a generation. Just as survivors of the Great Depression focused on achieving the necessary with minimal resources, consumers coming out