customer

3 min read

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Taking control of the customer

20/01/2022 5:19 AM Dixie

Businesses around the world are increasingly looking to embed financial services into their customer...

3 min read

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Unlocking the power of total data to build greater customer loyalty

14/01/2022 3:57 PM Dixie

One of the key principles underpinning the digital economy is that data is ‘the...

5 min read

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The FCA sets final rules and guidance to Strong Customer Authentication

14/12/2021 3:18 PM Dixie

The UK Financial Conduct Authority (FCA) has recently published its policy statement PS21/19 which...

3 min read

• Payment

How customer payment method preferences have changed

22/11/2021 4:10 PM Dixie

Customer payment preferences have changed as we adapt to a new financial reality. In...

4 min read

• Insurance

Zurich’s group chief customer officer on establishing a brand evolution

25/10/2021 4:50 AM Dixie

“The environment has changed, in the sense that big tech companies have changed the...

2 min read

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Customer experience more important for the Future of Banking

30/09/2021 8:09 AM Dixie

A new report by the Economist Intelligence Unit reveals that four in five bankers...

3 min read

• Insurance

Creating digital customer experiences that build trust

24/09/2021 5:54 PM Dixie

In an upcoming webinar, Dewar and two other industry leaders in IA (intelligent automation)...

5 min read

• Payment

How do Open Banking Payments affect customer experience?

13/09/2021 9:34 AM Dixie

Here’s an overview of how Open Banking Payments can improve each step in the...

2 min read

• Payment

Tesco Bank calls time as it closes all its customer current accounts

03/08/2021 1:38 PM Dixie

Tesco Bank has announced it will close all of its current accounts because most...

2 min read

• Insurance

Microsoft warns of customer support tools compromise by hacking attack

28/06/2021 5:34 PM Dixie

Microsoft has issued a warning that a cyber threat actor has managed to access...