The VoIP industry is maturing and incorporating new technologies such as 5G, AI, Omni-Channel, and Cost. So if you are investing in VoIP this year, it’s important to keep these trends in mind.
The adoption of 5G will have major implications for VoIP. For example, latency in VoIP calls can cause calls to cut in and out. However, 5G networks are expected to reduce latency to less than one millisecond. As a result, VoIP users can expect better QoS and higher throughput.
Increasingly, businesses are adopting VoIP as a communication tool. VoIP can help enrich the customer experience and increase the overall credibility of a business.
Using AI in VoIP is a natural next step for businesses looking to improve customer experiences. It can improve the experience of customer support agents. Businesses that offer top-notch customer support can attract more customers.
AI in VoIP can automate customer service responses and increase a company’s global reach. But many organizations still haven’t implemented it. While the VoIP trends are still relatively new, they will likely be here to stay and will profoundly impact business communication strategies in the next few years.
Several new developments will shape the VoIP market in the coming years. These changes include the rise of 5G networks and embedded apps for mobile devices. These developments will majorly impact how companies operate and connect to the world.
5G networks will improve network capacities, allowing businesses to connect more efficiently and productively. In addition, increased connectivity will provide better mobile broadband connections and lightning-fast browsing speeds.
While cloud-hosted VoIP costs around $20 per user per month, additional equipment is required. Dedicated VoIP phones and headsets can easily exceed $50 each. On-premise VoIP systems can cost upwards of $10,000 to set up and maintain. VoIP phones use approximately 40% less energy than traditional business phones.
VoIP systems offer unlimited user extensions, toll-free and vanity numbers, and a local presence in multiple countries. Additionally, many VoIP systems support business-specific features like auto attendant, advanced call routing, and call analytics. VoIP systems also make it possible to forward calls to mobile devices.
VoIP security is one of the most important aspects of VoIP technology. VoIP relies on the internet to make and receive calls, so it’s susceptible to certain attacks. In addition, 25% of WiFi networks aren’t encrypted, so VoIP providers that don’t use encryption can put your business at risk.
Cybersecurity breaches are rising, and VoIP security is important in ensuring continued operations. As a result, VoIP vendors must update their systems often to keep them safe from attacks.
Using Artificial Intelligence to provide personalized service and customer support is a key VoIP trend. This technology is already being used by many large businesses and is expected to become more prevalent in the coming years. By 2025, AI will be used to provide 95% of the customer experience without human interaction, according to IDC research. For instance, some call centers have already deployed auto-attendants and speech recognition solutions, including RingCentral.
While the growth of VoIP has been steady in recent years, there are many emerging trends to look out for. For example, in 2022, VoIP and 5G are expected to become dependent. 5G is a new wireless internet connectivity standard expected to revolutionize communication. As this technology advances, VoIP companies must continue enhancing their mobile applications.