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Verizon, Cox extend customer payment concessions through June due to coronavirus

FILE PHOTO: A man stands next to the logo of Verizon at the Mobile World Congress in Barcelona, Spain, February 26, 2019. REUTERS/Sergio Perez

WASHINGTON (Reuters) – Verizon Communications Inc (VZ.N), the largest U.S. wireless carrier, said on Monday it will extend a commitment through June 30 not to cancel service or charge late fees to customers because of the coronavirus pandemic.

In March, the Federal Communications Commission (FCC) said major wireless and internet providers – including Verizon, Comcast Corp (CCZ.N), AT&T Inc (T.N), T-Mobile US Inc (TMUS.O) and Alphabet’s Google Fiber (GOOGL.O) – had agreed not to terminate service for subscribers for 60 days. In total, more than 700 companies have now agreed to the voluntary measures.

In March, FCC Chairman Ajit Pai said carriers had also agreed to open Wi-Fi hotspots to anyone who needs them. A group of 24 state attorneys general last week asked carriers to extend the voluntary commitment until Aug. 11.

Cox Communications [COXC.UL] also said Monday it was extending its commitment not to cancel service or charge late fees through June 30 and to keep open its Cox Wi-Fi hotspots.

Other major U.S. internet and wireless companies are expected to announce this week they too are extending the commitments through June — and past the end of the school year — as more than 50 million American children remain at home with most attending schools virtually, people briefed on the matter said.

In some instances, consumers must notify providers they cannot pay their bills because of the coronavirus pandemic in order to avoid disconnection or late fees.

The FCC did not comment but said Monday it was working with the U.S. Education Department to promote the use of $16 billion in funding recently approved for remote learning, including more than $13 billion in grants that elementary and secondary schools can use for purposes that include remote learning.

Reporting by David Shepardson; Editing by Chizu Nomiyama and Tom Brown

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