Manulife Asia welcomes new chief distribution officer


Manulife has announced the appointment of Pankaj Banerjee as its new chief distribution officer in Asia, effective today.

Banerjee joins the Asia Division Executive Committee reporting to Anil Wadhwani, chief executive officer of Manulife Asia. He will also be a member of the company’s global leadership team.

In this role, he will focus on strengthening Manulife’s bancassurance capabilities by growing, developing and digitising its agency force across Asia markets.

He succeeds Vibha Coburn, who currently serves as the CEO of Manulife Malaysia.

Prior to his appointment, Banerjee was the CEO of Prudential Life Assurance Cambodia for almost four years before

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Creating digital customer experiences that build trust


In an upcoming webinar, Dewar and two other industry leaders in IA (intelligent automation) will discuss ways the insurance industry can meet this technology challenge. The webinar will explore how end-to-end digitisation gets done, the role of RPA (robotic process automation) and AI (artificial intelligence).

Read next: Innovation key for future success

The Blue Prism VP specializes in working with senior leaders across the insurance industry to help them understand and identify new opportunities for leveraging IA.

In the webinar he’ll be joined by Mel Toms (picture immediately above), head of business transformation and change at Zurich Financial Services

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Crawford executive named Woman of the Year at global awards


Crawford & Company, the world’s largest publicly listed independent provider of claims management and outsourcing services to carriers, brokers and corporations, has announced that Marie Velez (pictured above), vice president of finance at Crawford & Company in Latin America, has been named Woman of the Year at the Stevie International Business Awards.

All individuals and organisations worldwide are eligible to submit nominations for the awards. The 2021 International Business Awards received entries from organisations in 63 countries and territories. The Women of the Year category recognises the most highly accomplished women leaders from a variety of different industries.

“I am

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The evolution of Domestic Schemes for the new economy


The 2021 iteration of the Domestic Payments Jury Report shows domestic schemes morphing into new payments channels in response to the COVID-19 pandemic – and challenging our perception of what it means to be a “domestic” payment scheme.

This report solicited responses from 43 domestic payments players globally, with the majority of respondents coming from Europe, the Middle East and Africa.

Around the world, the report found evidence of so-called “domestic” payment schemes branching out to offer regional and international competition to international card schemes.

Russia’s MIR – long the dominant player in its home market – has now expanded

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